Q1: What files can Protektit back up?
A: Protektit will backup all data files including emails, word / excel, digital images, pdfs, scanned docs, music files as well as databases (Exchange, Access, SQL, Oracle). We do not suggest backing up program files or operating systems.
Q2: Can I backup my Mac and any other operating system?
A: Yes. Register for an account and once you have paid you will be asked which software you wish to download.
Q3: How do I know my files are being backed up?
A: Every time Protektit backs up you will be sent a confirmation e-mail. You can also open the software and check the client log at any time.
Q4: Can Protektit backup open files?
A: Locked open files such as Outlook (.pst), SQL and Access databases must be closed prior to backing up. Word or Excel documents that are open will be backed up (the last saved version will be stored). Protektit provides a plug-in to backup MS Exchange.
Q5: Does my machine need to be on for Protektit to backup?
A: Yes, the system must on for automatic backups to take place. If the computer is off, the backup will run the next time its switched on. You can also backup manually at any time.
Q6: Can I use my computer whilst a backup is running?
A: Yes, whilst Protektit runs in the background you can continue to use your computer without affecting the backup. The only exceptions are if you are backing up Outlook or other Database files, these programs must be closed whilst Protektit is backing them up.
Q7: How can I check the amount of data I need to back up?
A: Windows: Either from your computer or within the Protektit software, select the file or folder you wish to back up and right click on it. The properties for this file/folder will now appear showing how big it is.
MAC: Either from your computer or within the Protektit software, select the file or folder you wish to back up and control-click on it. The properties for this file/folder will now appear showing how big it is.
Q8: Could a file containing a virus infect other data on the Protektit servers?
A: No, you cannot receive a virus from any infected file that may be backed up to Protektit because we do not open any files that are uploaded.
Note: If a file backed up to Protektit contains a virus, when the files is restored it may still contain the virus.
Q9: Can I backup Microsoft Windows Vista with Protektit?
A: Yes, When you have installed the Protektit software onto your computer:
- Right click on the desktop shortcut to Protektit and select 'Run as administrator'
- Set up your backups in the normal way