L to O
Loss:
A negative consequence which may be financial, (e.g. loss of cash), non-financial, (e.g. loss of information or reputation), or physical, (e.g.buildings and equipment)
Loss Adjuster:
A person provided by an Insurer at the time of an Incident to assist in managing the financial implications of the Incident
Maintenance:
The plan owner maintains the plan and other Critical documents regularly, typically once every quarter, to ensure that they are workable and up to date. The Plan is version controlled through recording of updates and reissue of the up to date Plan to Key staff
Manual Procedures:
An alternative method of working following a loss of IT systems (e.g. During a system failure there should be some workable manual procedures that can be used to keep the business running even if at a drastically reduced level. Key staff must be aware of any such procedures)
Media:
News reporting function including TV, radio, internet, email and newspapers (Soon after an Incident the media will want to know what has happened. Your organisation should release a statement to the media describing the situation and how you are dealing with it. Procedures for dealing with the media must be understood by Key personnel)
Next of Kin:
A person's nearest and dearest usually a close family member. The person who will be contacted in the event of injury, or loss caused by an Incident (A complete list of staff and their next of kin contact details should be held off-site at a secure location and on a data backup facility. A sealed envelope held within the Battle Box would be good practice)
Notification:
The process of alerting Incident Management Team members and other Key staff of an Incident using a structured call cascade system (Notification procedures from contact lists for all staff are tested regularly or at least quarterly or when staff changes take place)
Off-site Location:
A building, premises or facility at a safe distance from the primary premises where critical data (electronic and or paper) and equipment can be stored or duplicated and from where it can be recovered. This can also include a third party data backup facility
Organisation:
In the context of Protektit an organisation can be a sole trader up to a firm or corporate entity
Outage:
Period of time that a service, system, process or business function is unusable or inaccessible and which has an impact on an organisation